We believe in only selling products we would be proud to use in our own homes. While many companies claim their goal is 100% customer satisfaction, we really mean it.
If you are not 100% satisfied with your purchase you may return it in its original packaging in “re-sellable” condition for a refund within 30 days after the date you receive your merchandise.
What does “Re-sellable” mean?
It means if the products you buy from us do not meet your standards for quality and performance, or they do not meet your needs, we’ll happily take them back and give you a full refund within 30 days of the day you receive your product. The product must be returned in the original packaging. The product cannot be altered from its original form or defaced in any manner through Homeowner use or misuse.
Of course, items damaged during shipping may be returned.
Note: Products that have been misused, abused or neglected are not eligible for return. For example, if you run over your chimney cap with your truck, you can’t return it. If you put a hole in your fireplace screen…you can’t return it..
Yes, there are some exceptions…
Products that are custom ordered like custom chimney caps, custom screens and other customized products are not eligible for returns unless specifically noted on the product. Products that are Special Order items are noted as such and cannot be returned.
How to Request a Return
If it is necessary for you to make a return, you must call us at 1-866-717-6102. Have the following information available:
- Name of Person who made the purchase.
- Date of Purchase
- Payment processed through PayPal or Credit Card
- Reason for Return
- Description of the item you purchased
Do Not return an item without prior approval or your Refund could be substantially delayed.
Receiving Your Refund
Expect your refund within 4 weeks of giving your package to the return shipper (though in most cases you’ll receive the refund sooner).
This time period includes:
- 5 to 10 business days for us to receive your return from the shipper
- 3 to 5 business days for us to process your return
- The time it takes your bank to process our refund request
Your refund will be credited to the credit card used in the initial purchase.